Elements and Performance Criteria
- Work within a quality system
- Instructions and procedures are followed and duties are performed in accordance with requirements of quality improvement system.
- Conformance to specifications is ensured.
- Defects are detected and reported according to standard operating procedures.
- Performance of operation or quality of product or service is monitored to ensure customer satisfaction.
- Engage in quality improvement
- Current performance is assessed.
- Established performance measures are identified.
- Specifications and standard operating procedures are identified.
- Defects are detected and reported according to standard operating procedures.
- Process improvement procedures are participated in.
- The improvement of internal/external customer/supplier relationships is participated in.
- Performance of operation or quality of product or service is monitored to ensure customer satisfaction.